by Location: North Wales, PA, USA
Company: Merck & Co. (MSD)
Employment Type: Full-time, Field-based Sales Role
About the Company
Merck & Co., Inc. (known as MSD outside the US and Canada) is a global leader in healthcare, driven by the mission to discover, develop, and deliver innovative medicines and vaccines. With a strong focus on patients, Merck is committed to transforming lives through science and technology.
About the Role
Merck is seeking motivated and dynamic professionals for the position of Customer Team Representative (CTR) in the US Pharma division. This field-based sales role is designed for candidates passionate about building customer relationships and driving impact in healthcare delivery.
The CTR will serve as the primary point of contact for healthcare providers within a defined territory, ensuring seamless collaboration with physicians, pharmacists, quality directors, and integrated healthcare systems.
Key Responsibilities
- Develop and execute a territory-level business plan aligned with Merck’s policies and ethical standards.
- Engage healthcare providers in balanced, evidence-based product discussions.
- Maintain product knowledge certification across the assigned portfolio.
- Provide actionable insights on customer needs, market dynamics, and quality goals.
- Collaborate with cross-functional teams, including Account Executives and Integrated Delivery Systems leaders.
- Monitor territory performance against objectives using company-provided tools.
- Travel within the territory (occasional overnight travel may be required).
Qualifications
Education
- BA/BS degree with at least 3 years of sales experience OR
- High school diploma with 6+ years of relevant work experience (sales, marketing, military, healthcare/scientific fields such as pharma, biotech, or medical devices).
Required Skills
- Proven excellence in prior educational or professional roles.
- Strong interpersonal and communication skills.
- Ability to work independently and collaboratively.
- Excellent organizational and time management skills.
- Valid driver’s license.
Preferred Skills
- Prior experience in pharma/biotech/medical device sales or account management.
- Ability to present technical concepts clearly.
- Analytical skills for assessing metrics and objectives.
Why Join Merck?
- Be part of a global leader in healthcare innovation.
- Work in a dynamic, field-based role with opportunities to make a direct impact on patient outcomes.
- Competitive compensation, benefits, and career advancement opportunities.
How to Apply
Interested candidates can apply through the official career portals:
👉 Apply on Merck Careers: https://careers.merckgroup.com/global/en/
Tips to Succeed in the Merck CTR Job Application
- Highlight Pharma Sales or Healthcare Experience
– Even if you don’t have direct pharma sales experience, emphasize transferable skills from marketing, healthcare, or customer-facing roles. - Show Territory Management Skills
– This is a field-based role. Showcase past experience in managing a region, building customer relationships, or handling multiple accounts. - Demonstrate Communication Excellence
– Merck values clear, persuasive, and professional communication. Prepare examples of presentations, negotiations, or collaborations where your communication created impact. - Emphasize Customer-Centric Approach
– Mention how you’ve aligned business objectives with customer needs. Talk about improving patient outcomes or solving client problems. - Stay Updated on Pharma Market Trends
– Learn about Merck’s portfolio, competitors, and current healthcare policies. Dropping insights about pharma innovations in your interview will set you apart.
